You may opt for replacement/return of the products within the return period of 7 calendar days. luckywirelessusa.com will repair or replace products, which are determined to be defective, within the first year. Please keep your original invoice as proof of purchase, just in the event the product may need to be returned. Customers who have products covered under the manufacturer's warranty are required to contact Customer Service for troubleshooting issues before returning product either by e-mail or by phone. It will be the responsibility of the customer to pay for return shipping and shipping insurance charges to get the product returned to the manufacturer's warranty repair facility. Upon inspection, if the product is deemed defective and covered under the manufacturer's warranty policy; customer will not be responsible for any additional charges. In the event the product is out of warranty coverage, or warranty has been void for any reason, it will be the liability of the customer to pay for parts and/or labor charges and return shipping charges. 

• Special order items will not be returnable.

• Product returns for warranty coverage must be received at our repair facility within one year of the date printed on all original invoices and packing slips.

• Returns require pre-authorization from us. Call the Customer Service first to obtain an RMA (Return Merchandise Authorization) number. Please have your invoice or packing slip available when you call.
  
  
• The RMA number must appear on your return packing label and on the outside of the shipping box.
  
  
• Returns require a proof of purchase (copy of the original invoice) to be enclosed and the RMA number clearly marked on the outside of the box.